Who's steering the chapter

Ross has spent 30 years in and around Service Management and has founded Strategenz as a consulting organisation focussed on Organisational Service Management.
He is passionate about promoting Service Management as a professional skill that extends beyond its IT roots and encompasses the entire enterprise. His vision is that itSMF NZ becomes the professional gathering where Service Management practitioners can come together to exchange information and support one another in an open environment. He leads the committee, sets the chapter’s direction, and is our link to itSMF International.

John is an experienced service management and customer success leader with more than 25 years’ experience helping organisations improve the way they design, deliver and realise value from technology-enabled services.

His career has spanned consulting, service integration, enterprise software and global leadership roles across the United Kingdom, Australia, New Zealand and the wider Asia-Pacific region. John has led international teams responsible for customer success, service adoption, value realisation and organisational improvement, working with both public- and private-sector organisations.

A long-standing advocate of professional service management, John is an accredited ITIL trainer and has extensive experience applying ITIL, SIAM and related practices in complex, real-world environments. He is particularly interested in moving the profession beyond process compliance and towards measurable outcomes, stronger customer relationships and sustainable service value.

John is passionate about developing practitioners, challenging established thinking and strengthening the service management community in Aotearoa New Zealand.

Raees keeps the records - minutes, correspondence, the membership register, and the running of the AGM.

Role is currently vacant and being fulfilled by the chair

This role looks after money: financial management, reporting, budgeting, and our not-for-profit and charitable obligations.

Anthony drives member engagement, communications, and the online community.