Service Management Round Table — Auckland
An informal, facilitated round-table on a real challenge facing practitioners — come to share, compare, and learn from peers.
A vendor-neutral, not-for-profit community for the people who design, deliver, and improve great services — in IT, and every sector now applying it.
An inclusive, collaborative network of professionals.
Transparent, ethical, and independent in all we do.
Continuous development and sharing of best practice.
Fresh thinking and meaningful evolution in practice.
Diverse perspectives across roles, sectors, industries.
Service Management grew up inside IT — but the disciplines that make it work are universal. Structured service design. Continual improvement. Putting value and the customer at the centre.
Those same disciplines are now applied in healthcare, local government, facilities, finance, HR, and education. We're the practitioner-led, vendor-neutral community built around the disciplines of service thinking — wherever they're applied.

An informal, facilitated round-table on a real challenge facing practitioners — come to share, compare, and learn from peers.
A practitioner look at where automation and AI genuinely help in modern service management — and where they don't.