itSMF New Zealand · National chapter

The home of Service Management in Aotearoa New Zealand.

A vendor-neutral, not-for-profit community for the people who design, deliver, and improve great services — in IT, and every sector now applying it.

Aotearoa
National chapter
Vendor-neutral
By constitution
Member-owned
Not-for-profit
What we believe

Governed by a simple commitment: our members and the profession first.

Community

An inclusive, collaborative network of professionals.

Integrity

Transparent, ethical, and independent in all we do.

Learning

Continuous development and sharing of best practice.

Innovation

Fresh thinking and meaningful evolution in practice.

Inclusiveness

Diverse perspectives across roles, sectors, industries.

One discipline, every sector

Service Management isn't just an IT thing.

Service Management grew up inside IT — but the disciplines that make it work are universal. Structured service design. Continual improvement. Putting value and the customer at the centre.

Those same disciplines are now applied in healthcare, local government, facilities, finance, HR, and education. We're the practitioner-led, vendor-neutral community built around the disciplines of service thinking — wherever they're applied.

About us
Service Management practitioners across IT, healthcare, local government, facilities, finance, HR and education
What's on

Practical, peer-led, built around real challenges.

15
JUL
In person5:30–7:00pm NZST · Auckland

Service Management Round Table — Auckland

An informal, facilitated round-table on a real challenge facing practitioners — come to share, compare, and learn from peers.

Register →
06
AUG
Online12:00–1:00pm NZST · Webinar

Webinar: AI in service delivery — beyond the hype

A practitioner look at where automation and AI genuinely help in modern service management — and where they don't.

Register →
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Get involved

Good service is everyone's job. We're everyone's community.