itSMF New Zealand · National chapter

The home of Service Management in Aotearoa New Zealand.

A vendor-neutral, not-for-profit community for the people who design, deliver, and improve great services - in IT, and every sector now applying it.

Aotearoa

National chapter

Vendor-neutral

By constitution

Member-owned

Not-for-profit

What we believe

Governed by a simple commitment: our members and the profession first.

Community

An inclusive, collaborative network of professionals.

Integrity

Transparent, ethical, and independent in all we do.

Learning

Continuous development and sharing of best practice.

Innovation

Fresh thinking and meaningful evolution in practice.

Inclusiveness

Diverse perspectives across roles, sectors, industries.

One discipline, every sector

Service Management isn't just an IT thing.

Service Management grew up inside IT - but the disciplines that make it work are universal. Structured service design. Continual improvement. Putting value and the customer at the centre.

Those same disciplines are now applied in healthcare, local government, facilities, finance, HR, and education. We're the practitioner-led, vendor-neutral community built around the disciplines of service thinking - wherever they're applied.

Service Management practitioners across IT, healthcare, local government, facilities, finance, HR and education

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